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Privacy Policy

A legal disclaimer

Last updated: 13 October 2026

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1. Who We Are

This Privacy Policy explains how Eldova Partners LLP ("Eldova", "we", "us", "our"), represented by Siddhant Sharma, collects, uses, shares and protects your personal data when you use eldova.org (the "Website") and our coaching services, digital products and free resources (the "Services").

We act as the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 and the rules made under it ("DPDPA"), and as the data controller under the EU and UK General Data Protection Regulation ("GDPR") where it applies to you.

Registered address: Khata 1240, Sy. No. 38/1A, WeWork, Salarpuria Symbiosis, Hulimavu, Bengaluru, Karnataka 560076, India.

Email: info@eldova.org

 

2. Personal Data We Collect

Information you give us

  • Contact details such as your name, email address and phone number, when you book a session, buy or download a product, subscribe to updates, or write to us.

  • Booking and billing details such as the services purchased, transaction references and invoices. Card and bank details are collected and processed directly by our payment providers and are never stored by us.

  • Information you choose to share during coaching sessions, in session notes, in forms, or in messages and emails.

  • For users under 18, details needed to confirm the consent of a parent, legal guardian or sponsor.

Information collected automatically

  • Technical and usage data such as IP address, browser type, device information, pages visited and time spent on the Website, collected through cookies and similar technologies.

 

3. How We Use Your Personal Data

  • To provide, schedule and manage coaching sessions and other Services.

  • To process payments, issue invoices and deliver digital products.

  • To respond to your enquiries and send service-related communication.

  • To send newsletters, updates and information about our offerings, where you have agreed to receive them. You can unsubscribe at any time.

  • To review and improve our coaching practice, Website and Services.

  • To meet legal, tax, accounting and regulatory obligations, and to protect our legal rights.

We process your personal data on the basis of your consent, or for legitimate uses permitted under the DPDPA, such as data you have voluntarily provided for a specific purpose and compliance with law. We never sell your personal data. Where the GDPR applies, we rely on your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate interests in running and improving our Services.

 

4. Coaching Confidentiality, Recordings and Anonymised Learnings

Information shared during coaching is treated as strictly confidential and is used only to provide the coaching, except where disclosure is required by law.

Sessions may be recorded solely to review and improve coaching quality. Recordings are kept confidential and are never shared with any third party without your prior written consent, except where required by law.

We may use general learnings, themes and insights drawn from our work for professional development, supervision, training, research, content creation, publications and other business purposes. Before any such use, all personally identifiable information is removed, and examples or stories are altered enough that you cannot be identified.

 

5. Cookies and Analytics

The Website uses cookies and similar technologies that are necessary for it to function, and may use analytics and marketing tools to understand how visitors use the Website and to improve it. You can control or delete cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies. Blocking some cookies may affect how the Website works.

 

6. Sharing Your Personal Data

We share your personal data only with:

  • Service providers who help us run the Services, such as website hosting, booking, payment, email, video-conferencing, messaging, cloud storage and analytics providers. They process data on our behalf and under their own security and privacy obligations.

  • A parent, guardian or sponsor, only to the extent agreed in writing in advance.

  • Government or regulatory authorities, courts or law enforcement, where required by law.

  • A successor entity, if our business is restructured, merged or transferred, subject to this Privacy Policy.

 

7. International Transfers

Some of our service providers store or process data outside India, including in the United States and the European Union. We transfer personal data outside India only as permitted under the DPDPA. Where the GDPR applies, we rely on appropriate safeguards for transfers, such as standard contractual clauses used by our service providers.

 

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, loss or misuse. Coaching-related information is stored on secure storage systems and secure digital drives, with access limited to the coach unless you authorise otherwise or the law requires it. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

If a personal data breach occurs, we will notify affected users and the relevant authorities as required by applicable law.

 

9. Data Retention

We keep personal data only for as long as it is needed for the purposes described in this policy, including to meet our legal, tax, accounting and professional obligations. After that, we securely delete or anonymise it.

 

10. Children's Personal Data

We process the personal data of anyone under 18 only with the verifiable consent of their parent or legal guardian, as required by the DPDPA, and we never track, profile or send targeted advertising to children.

 

11. Your Rights

Under the DPDPA, you have the right to:

  • Get a summary of the personal data we hold about you and how it is processed.

  • Ask us to correct, complete, update or erase your personal data, subject to legal retention requirements.

  • Withdraw your consent at any time. This does not affect processing done before the withdrawal.

  • Raise a grievance with us and receive a response.

  • Nominate another person to exercise your rights in the event of your death or incapacity.

Under the GDPR, where it applies, you also have the right to access, rectify or erase your data, restrict or object to its processing, receive your data in a portable format, and lodge a complaint with your local data protection authority.

To exercise any of these rights, write to info@eldova.org. We may need to verify your identity before acting on a request.

 

12. Grievance Officer

Name: Siddhant Sharma

Email: info@eldova.org

Address: Khata 1240, Sy. No. 38/1A, WeWork, Salarpuria Symbiosis, Hulimavu, Bengaluru, Karnataka 560076, India

We will respond to grievances within the timelines set under applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a new "Last updated" date.

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